At the beginning of the work shift every driver logs in the system using the app on their mobile device. All of the customer’s calls come to dispatcher office where they get submitted into admin panel of the app. Admin panel is the core of the app. It is not seen by the drivers but it does all of the logistic work, under dispatcher supervision: it gathers information, calculates compensation rate, picks the closest taxis, and sends push messages to the driver’s devices.
During the day taxi driver receives push notification on his screen. He sees all necessary information: time of pick-up, customer address, destination and recommended compensation rate. No more – no less; exactly what he needs. Depending on his location and current status he has just two options to choose: Accept or Decline. With this app you don’t have to deal with long lasting conversations on the phone, or noisy walkie-talkie sounds, or text messages that hard to read. It is the end of “miscommunication era” between driver and dispatcher. All you have is just two buttons.
It looks so quick and simple that you don’t even realize how much work it does to coordinate the workflow and makes the team work as mechanism. Don’t get tricked by simple look. It gets the job done.